Terms of Service

DELIVERIES

Lone Tree Foods will normally deliver your order on Thursdays between 8 AM and 5 PM. If no one is available to receive the delivery, you must leave a cooler or other insulated storage for us to place your order.  (Remember, items are often refrigerated or frozen.)  If appropriate insulated storage is not provided for your products and it cannot safely be left at your location, we will redeliver the following week at our discretion, and an additional delivery charge will apply.

You must be in the Omaha or Lincoln areas to receive deliveries.  Delivery to other areas may not be possible, or may require customer pickup or additional delivery fees at our discretion.  

 If you have special delivery instructions, please let us know in your order notes.

SHIPPING COSTS

We charge a delivery fee of $20.00 for all orders delivered in the Lincoln and Omaha metro areas.  The more you order, the more you save!  We think this is an exceptional bargain for delivery to your door.

RETURNS/REJECTIONS

Produce will generally be expected to conform to USDA grading guidelines, with associated tolerances for damage and decay.   Since we offer a variety of specialty produce, appearance may vary from the standard USDA size and color grades, but such variations will in all cases be advertised to the buyer before purchase, via the website product listing or other means.

In the event of a problem:

•The buyer will inspect the shipment within 24 hours of receiving, and any rejections shall be made within that time period.

•The buyer will notify Lone Tree Foods sales staff, who will notify the grower and the accounting staff accordingly. 

•The buyer should hold the rejected shipment for recovery and inspection by Lone Tree Foods staff, not longer than 48 hours, after which it may be disposed of.  

•Lone Tree Foods will not charge the buyer for rejected shipments, and will not pay the grower for such shipments. However, rejections made after 24 hours may not be refunded, at the discretion of Lone Tree Foods.

PAYMENTS 

COMMERCIAL BUYERS:

Commercial buyers have the following payment options:

•pay at checkout with credit card

•pay via Automatic Bank Transfer (ACH) - must submit signed ACH form before ordering

•pay via check - (established customers only) - requires credit check and backup payment method (credit card or ACH) 

INDIVIDUAL BUYERS:

•pay at checkout with credit card